Post-Sales Engineer
HYXiPOWERkolkata, west bengal, in1 day ago
Job descriptionRespond promptly to customer complaints and provide effective technical solutions. Maintain good communication with EPCs, distributors, and end customers. Prepare service reports and maintain accurate service records. Report product failures, reliability data, and field test results to HQ and R&D teams. Participate in root cause analysis and provide feedback for design improvement. Assist in implementing product updates, firmware upgrades, and system optimization. Conduct technical training for customers, installers, and local service partners. Prepare and update service manuals, troubleshooting guides, and FAQs. Ensure all field service operations comply with company and local safety regulations. Promote and implement electrical safety practices in installation and maintenance work. Bachelor’s degree or above in Electrical Engineering, Power Electronics, or Renewable Energy. 5-year post-sales of experience with commissioning, maintenance, or technical service of solar inverter in both North and South Regions. Experience with major inverter brands (e.g., Huawei, Sungrow, Growatt, SMA, etc.) preferred. Strong troubleshooting and analytical skills for power electronics systems. Familiar with communication protocols (Modbus, RS485, Ethernet) and PV monitoring platforms. Good command of English (written & spoken); Hindi or other Indian languages are a plus. High sense of responsibility, teamwork spirit, and ability to travel frequently.
Key Responsibilities
After-sales Technical Support
- Provide on-site and remote troubleshooting for PV inverters (string and central).
- Diagnose hardware and software faults, and perform repairs or component replacements.
- Support inverter commissioning, parameter configuration, and system performance verification.
Customer Service & Issue Resolution
Quality Feedback & Continuous Improvement
Training & Technical Documentation
Health, Safety & Compliance
Qualifications
Education :
Experience :
Skills & Competencies :
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Engineer • kolkata, west bengal, in
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