Vriba - ServiceNow Developer - CSM Integration

Job Title : ServiceNow Developer CSM & Integration Specialist.

Location : Remote Looking for PUNE, Noida, Delhi,.

Work Mode : Full-time / CTH after Two Months.

Role Summary :

We are seeking an experienced ServiceNow Developer with 5+ years of hands-on experience and strong expertise in CSM (Customer Service Management), ITSM, and Integrations. The ideal candidate will be responsible for end-to-end development, configuration, and integration of ServiceNow solutions, ensuring seamless delivery and mentoring junior team members.

Key Responsibilities :

• Design, configure, and customize ServiceNow CSM and ITSM modules including Incident, Change, Request, and Case Management in a domain-separated instance.
• Develop, maintain, and extend production, development, and testing middleware infrastructure.
• Create and manage REST API integrations and configure / manage MID Servers for integration activities.
• Build and automate Business Rules, Service Catalog items, workflows, and custom applications.
• Develop ServiceNow reports, dashboards, and homepages to provide actionable insights.
• Configure notifications, UI Pages, UI Macros, Formatters, and manage data security (ACLs, domain separation).
• Collaborate with multiple business stakeholders to gather requirements and deliver enhancements.
• Handle projects end-to-end, including design, development, testing, deployment, and documentation.
• Mentor and guide junior developers and configuration teams on best practices.

Required Skills & Qualifications :

(ref : hirist.tech)