Senior Business Analyst

What do we do?

The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.

The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

ROLE DESCRIPTION

The role will be Business Analytics Analyst (C11) in the TTS Analytics team

The role will report to the AVP / VP leading the team

The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business

This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

Experience :

Bachelor’s or Master’s Degree with 5-8 years of experience in data analytics

Must have :

Marketing analytics experience

Experience on business problems around sales / marketing strategy optimization, pricing optimization, client experience, cross-sell and retention

Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.

Good to have :

Experience in financial services

Experience working with data from different sources and of different complexity

Predictive modeling using Machine Learning

Experience with unstructured data analysis, call transcripts, using Natural language Processing (NLP) / Text Mining

Skills : Analytical Skills :

Strong logical reasoning and problem solving ability

Proficient in converting business problems into analytical tasks, and analytical findings into business insights

Proficient in formulating analytical methodology, identifying trends and patterns with data

Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms :

Proficient in Python / R, SQL

Experience in PySpark, Hive and Scala

Proficient in MS Excel, PowerPoint

Good to have :

Experience with Tableau

Soft Skills :

Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form

Should have excellent communication and inter-personal skills

Strong process / project management skills

Ability to coach and mentor juniors

Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

Job Family Group : Decision Management

Job Family : Business Analysis

Time Type : Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.