Front Desk Executive

Job Profile

Role : Front Desk Executive

 Answering phone calls and transferring to the concerned departments

 Greeting visitors and guiding them for their meetings

 Keeping records of the documents and maintaining the data

 Maintain discipline in all guest areas and demonstrate ethical behavior

 Maintain complete knowledge about company procedures, policies, Rules & Regulations

 Demonstrates urgency in response and handling of customer problems and complaints.

Key Responsibilities - Skills & competencies :

Ability to multi-task and perform well under pressure;

Excellent customer service orientation; strive to be punctual, courteous, helpful and a team-player

Practice : 2 to 7 years of experience with hotels or real estate companies

Educational Qualification : Any graduate

Education

PGP, Post Graduate Programme in Management for Executives (PGPX), Bachelor of Business Administration (B.B.A), PGDM, Doctor of Business Administration (DBA), Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Master of Library & Information Science (MLIS)

Skills Required

Front Desk, Reception, Customer Handling, Front Office, Real Estate