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Senior Executive EXL / SE / 1458415
exlnoida, India8 hours ago
Job description
Job Description
Role primarily involves managing inbound calls from end customers - responsibilities include receiving / making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions. Works towards maximizing cash inflows & reducing bad debts.
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Senior Executive • noida, India
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