Senior Executive EXL / SE / 1474394

Job Description

• Provide constructive feedback to associates based on monitoring outcomes to enhance performance and compliance.
• Prepare and deliver accurate and timely transaction monitoring reports to relevant stakeholders.
• Analyze quality performance data continuously and recommend actionable improvements at both the associate and process levels.
• Provide root causes of errors, compliant / escalations and maintain an analysis log based on audit data and feedback loop.
• Update performance tracking tools (e.g., Prompt) to ensure timely and accurate reporting of Service Level Agreements (SLAs).
• Understand and actively participate in baseline activities to maintain operational standards.
• Travel knowledge is mandate- Experience in travel Industry or diploma in travel is mandatory

GDS experience / knowledge required