Senior Executive EXL / SE / 1489573

Job Description

Skill Set / Job Spec

Key Responsibility Areas including preferred Skills and Experience

• Possess hands on experience in managing the L&D process
• Should have handled L&D processes which includes but not limited to Training Needs Analysis (TNA), Evaluate Training Programs, Compliance / Mandatory Training Program
• Report to Lead Assistant Manager and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management
• Ensure that the Process Metrics are met always and stays Green

Able to help team in resolving their queries as and when neededIs required to possess deep knowledge of the all the activities, workflow, expectations of all end clientsTo ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirementsShould establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.To ensure proper documentation of workflow of all activities related to all the clients.To interact with a client on day-to day basis responding to their requirements at a short notice by re-aligning priorities.Should be able to understand & anticipate Client’s business needs, concerns & issues, and be able to proactively resolve the same.Constantly look for opportunities to improve the client processing and provide value addition to client by exceeding expectations.To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.Encourages & demonstrates respect for others in a team and inculcate the same culture across the team members

Competencies :

Eligibility Criteria :