Client Onboarding Manager

About Sakon :

Sakon ( www.Sakon.Com ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

Job Overview :

The Managed Services Implementation Manager will lead client onboarding and implementation activities, ensuring seamless delivery of Sakon’s Managed Services. This role serves as the primary point of contact for assigned clients, translating business requirements into effective system configurations and process solutions. Success in this role requires strong business acumen, process expertise, and a commitment to operational excellence.

Key Responsibilities :

• Lead end-to-end implementation for new clients, acting as the main liaison for Managed Services.
• Conduct structured sessions to gather and analyse client requirements.
• Ensure solutions outlined in the Statement of Work (SOW) align with client expectations and best practices.
• Evaluate requirements against standard processes;

identify and escalate exceptions requiring custom solutions.

perform validation testing.

Qualifications & Skills :

Benefits and Perks

How to Apply and Interview Process :

To apply, kindly share the resume with anuradha.dhal@sakon.com

Interview Process :

Level 1 operations / Technical Round

Level 2 operations / Technical Round

HRBP Round

Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.