Java Applications Support

This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

We are looking for a skilled and proactive Java Application Support Engineer with over 5 years of experience to provide technical support and maintenance for business-critical Java-based applications. The ideal candidate should have a strong understanding of application support practices, Java / J2EE technologies, debugging techniques, incident management processes along with experience in monitoring tools like Splunk, Appdynamics and Datadog.

Key Responsibilities :

Provide technical support and troubleshooting for Java-based microservices applications.

Monitor and optimize application performance using Splunk, Datadog, and AppDynamics.

Design, develop, and maintain Java microservices.

Analyze system metrics and create monitoring dashboards.

Participate in 24x7 support rotation for critical applications.

Evaluate and recommend new technologies for system improvement.

Additional Job Description

Required Qualifications :

Having 5+ years of strong experience in Java Applications Support.

Knowledge of Java Exception and their troubleshooting - such as Null Pointer Exception, SQL Exceptions, Out of Memory exceptions.

Understanding of Heap Dump.

How to debug API performance issues using the APM tool.

Experience on Splunk - Searching errors or particular strings in application logs using Splunk.

Experience in various filter conditions in Splunk query.

List of AWS services that are used in AWS.

Understanding of Auto-scaling in AWS.

Knowledge of S3 bucket.

Lambda function in AWS.

Incident management process - Standard operating procedure used in case of high severity P1 / P2 incidents.

Shift Timing : Rotational Shifts (4 AM -12 PM , 11 AM- 7 PM and 8 PM- 4 AM (Only weekend))

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.]]>