Business Analyst - ServiceNow CSDM

We are seeking a seasoned ServiceNow CSDM Business Analyst with extensive expertise in ITSM / ITOM processes, data modeling, and CMDB governance. The ideal candidate will act as a Subject Matter Expert (SME) on CSDM, collaborating with stakeholders to design, implement, and govern enterprise-wide ServiceNow solutions.

Key Responsibilities :

• Serve as the SME for ServiceNow CSDM and CMDB initiatives.
• Collaborate with business and IT stakeholders to understand requirements and translate them into CSDM-aligned data structures.
• Drive the implementation of CSDM 4.0 or later across ServiceNow modules including ITSM, ITOM, APM, SAM, etc.
• Identify gaps in the current CMDB structure and lead remediation initiatives.
• Define, enforce, and maintain CMDB governance policies and data quality metrics.
• Facilitate workshops and working sessions to align IT services with business capabilities.
• Maintain documentation including data dictionaries, process flows, and mapping documents.
• Support audits and compliance by ensuring adherence to CSDM standards.
• Collaborate with technical teams (developers, architects) to ensure solutions meet business needs.
• Generate dashboards and reports to track KPIs related to CMDB health and CSDM maturity.

Required Skills & Qualifications :

Nice to Have :

Education :

Skills Required

Itsm, Data Modeling, Reporting