ServiceNow CSM Business Analyst

ConfidentialBengaluru / Bangalore, India

7 days ago

Job description

Position Title : ServiceNow CSM Business Analyst

Location : Pan india

Experience : 6–9 years

Job Summary

We are seeking a ServiceNow Analyst to develop, configure, and customize the ServiceNow platform to meet business requirements. The role involves enhancing IT service management (ITSM), automating workflows, integrating with third-party applications, and collaborating with cross-functional teams to deliver technical solutions.

Key Responsibilities

Develop, configure, and customize ServiceNow applications.
Implement workflows, business rules, UI policies, and scripts.
Integrate ServiceNow with third-party applications.
Perform system upgrades, maintenance, and troubleshooting.
Collaborate with stakeholders to gather requirements and provide technical solutions.
Ensure best practices in ServiceNow development, security, and documentation.
Provide user training as needed.

Required Skills & Qualifications

3–4 years of hands-on experience in ServiceNow development.

Strong knowledge of ServiceNow ITSM modules.

Proficiency in JavaScript, REST APIs, and ServiceNow scripting.

Experience with workflow automation, business rules, and UI policies.

Familiarity with Agile development methodologies.

Excellent problem-solving, communication, and collaboration skills.

ServiceNow certifications (preferred but not mandatory).

Preferred Qualifications

Experience with ServiceNow ITOM, CMDB, or HRSD modules.

Knowledge of cloud platforms and integration tools.

Ability to work independently and collaboratively in a team environment.

Skills Required

Servicenow, Javascript, Business Rules, Agile Development Methodologies, Ui Policies, Rest Apis

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