ServiceNow Architect

Responsibility of / Expectations from the Role

• Understand the customer environment for the Business processes and IT processes
• Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated / Hygiene)
• Brainstorm with the customer and bring out the requirements beneficial to them considering the following :
• the current needs and roadmap of the customer Business and IT and
• the current capabilities and roadmap (to the published level) of the ServiceNow platform
• Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable to the business and IT based on the baseline requirements
• Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications
• Consider the Security and Audit compliance as aligned with the agreed standards / customer policy
• Provide guidance and thought-leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture
• Share Best Practices and guidance to the customers and TCS internal teams as a mentor and
• Provide guidance to the implementation methodology and testing methodology