RL - Mortgages : Product Head

Job description :

Mortgages : Product Head

Position ResponsibilitiesJob DescriptionRole Purpose

Create and update management reports to track progress of mortgage product line, develop product descriptions and analyse performance of existing products. Responsible for providing the sales team with necessary technical expertise to enable them to sell mortgage products.

Role Accountability

Responsible for achieving the assigned target of mortgage business (home loans & LAP)

To enable the sales team with better tools & processes to ensure that the targets related to business volume, recruitment and activation targets are met

To review the processes related to recruitment, pay out, code creation etc and suggest improvements for better TAT and minimal escalations

To solve all Channel queries regarding pay outs, code creation etc with the help of internal stake holders

Coordinate with internal stake holders (Operations, Process, Product, Sales) to ensure that the channels get a better experience.

Run a loyalty program for channels to ensure they have a longer and a deeper association with us

Manage the agency which would support in running various programs for the Channels

Drive various contests and programs to improve the business volume from channels

Share and drive the various performance reports like recruitment, activation, business with the stake holders.

Manage the overall Channel cost by altering the product and profile mix of business sourced

Study and implement the best market practices related to channels like recruitment process, pay out process etc.

Study the channel satisfaction survey and implement its findings to improve the overall channel satisfaction

Send new product / policy communication to channel partners from time to time

Manage the overall Pay out process to ensure that the channel partners get the pay-outs in time.

Manage the Online platform content, communication etc.

Manage the outbound calling team to improve engagement with channel partners

Measures of Success (Define the Outcomes expected of the role) Facilitating achievement of the sales targets of the business. To monitor end user perspective and delivering feasible solutions.

Skills Required

Refer to the Job Description