Customer Experience Advisor

Key Responsibilities :

Applicant Support & Advising :

• Assist applicants with program inquiries and eligibility requirements.
• Provide guidance on alternative program options tailored to students' interests and educational backgrounds.
• Empathetically communicate application outcomes, both positive and negative.
• Handle deferral and refund-related inquiries and processes.
• Assist students in meeting enrollment conditions and resolving post-offer uncertainties.
• Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required.
• Ensure accurate and timely processing of applications using relevant systems and workflows.

Document & Eligibility Review :

School & Partner Collaboration :

Communication & Process Guidance :

Process Maintenance & Improvement :

Meeting Key Performance Metrics :

Skills Required

Customer Support, application processing , Document Review, Process Improvement, Problem Solving