Customer Experience Manager
ConfidentialDelhi, India3 days ago
Job descriptionBe the technical custodian of Gresbond — owning its performance, feedback, and site resolutions across India. Visit key project sites to diagnose application issues, identify root causes, and ensure fast technical resolutions. Collaborate closely with R&D, QC, and manufacturing teams to improve formulations and adapt products to different site conditions (e.g., climate, substrate, tile type). Build a field-testing network for new adhesive variants and share learnings for product improvement. Ensure every Gresbond communication — from brochures to demo videos — speaks in clear, confident, and accurate technical language. Partner with the Marketing team to design campaigns, live demos, and training videos that tell the Gresbond story in an authentic and relatable way. Support sales and dealer teams by simplifying technical information into practical 'why Gresbond' selling points. Champion technical credibility and trust in every customer touchpoint. Build a Pan-India network of trained contractors, applicators, and influencers who advocate for Gresbond. Plan and execute c ontractor engagement programs, loyalty initiatives, and skill competitions that celebrate craftsmanship and product knowledge. Host mason meets, dealer training events, and site demos to create strong community engagement. Education : B.E. / B.Tech (Chemical) Experience : 8–12 years in construction chemicals, tile adhesives, or building materials. Proven experience in technical service, product training, or customer engagement. Strong interpersonal skills — comfortable interacting with everyone from site masons to senior architects. Good communication and presentation skills in both English and local languages. Willingness to travel extensively across India.
Job Title : Manager – Customer Experience & Technical Services (Gresbond by Kajaria)
Location : Delhi (with Pan-India Scope)
Reports to : Business Head – Gresbond, Kajaria Ceramics Ltd.
Position Overview :
As the Manager – Customer Experience & Technical Services, you'll lead Kajaria's technical and training initiatives for Gresbond Adhesives, ensuring that our dealers, contractors, and applicators not only understand the product — but trust it.
Key Responsibilities
1. Build Technical Capability & On-Ground Expertise
- Design and drive training programs for sales teams, dealer staff, contractors, and applicators.
- Conduct hands-on demos, mason meets, and on-site training sessions to build product confidence and real-life application skills.
- Create training content that's simple, visual, and practical — not just technical manuals.
- Certify trainers and contractors through structured learning programs and skill-building workshops.
2. Strengthen Product Performance & Market Feedback Loop
3. Customer Experience & Brand Communication
4.Network Development & Market Engagement
Desired Profile
Skills Required
Product Training, Brand Communication, Customer Engagement, Technical Service
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Manager Customer Experience • Delhi, India
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