Amazon Connect Contact Center Associate / Engineer

This role is for one of Weekday’s clients

Salary range : Rs 480000 - Rs 1500000 (ie INR 4.8-15 LPA)

Min Experience : 3 years

Location : Hyderabad

JobType : full-time

Requirements

About the Role :

We are actively seeking talented Amazon Connect Contact Center Associates / Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging cloud-based contact center solutions to enhance customer interactions, we encourage you to apply!

• Amazon Connect Tech Lead with 5-7 years’ experience.
• Experience with Amazon Connect (Contact flows, queues, routing profile)
• Integration experience with Salesforce (Service Cloud Voice)
• Hands-on with AWS services
• AWS Lambda (for backend logic)
• Programming language Java or Python
• Amazon Lex (Voice / chat bots)
• Amazon Kinesis (for call analytics and streaming)
• Amazon S3 (Storage)
• Amazon DynamoDB
• CloudWatch
• IAM
• Proficiency in programming scripting Java Script, Nodejs
• Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation
• Knowledge of contact center KPIs and analytics dashboards
• Solid experience in REST APIs and integration frameworks.
• Experience working in Agile Scrum environments
• Experience in Automating deployments of contact center setup using CI / CD pipelines or Terraform
• Lead the end to end implementation and configuration of Amazon Connect
• Understanding of telephony concepts SIP DID ACD IVR CTI
• AWS Certified Solutions Architect or Amazon Connect certification