Product Counsellor

Key Responsibilities :

• Sales and Membership Pitches : Close deals, pitch paid memberships, and offer top-tier services to Shaadi.com's global and late-night members.
• Customer Interaction : Handle customer queries via phone calls, emails, and chats, ensuring issues are resolved in a timely and professional manner.
• Product Demonstrations : Provide product information, demonstrations, and recommendations based on customer needs and preferences.
• Upselling / Cross-selling : Identify opportunities to upsell or cross-sell products or services that align with customer requirements.
• CRM Management : Maintain accurate records of all interactions with customers using CRM software.
• Collaboration with Teams : Work with internal teams (e.g., technical support) to resolve complex customer issues.

Desired Candidate Profile :

Key Skills :

Skills Required

Crm, Sales, Salesforce, Zoho, Excel, google sheets