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Telecaller
DKL COLLECTION AGENCIES LLPBengaluru, Karnataka, India30+ days ago
Job descriptionDebt Recovery Calls : Contact customers with overdue payments to remind, negotiate, and facilitate repayment. Account Follow-Up : Track assigned accounts, maintain regular follow-ups, and escalate unresolved cases. Payment Coordination : Guide customers on payment modes, timelines, and resolve basic queries related to dues. Documentation : Accurately record call outcomes, payment commitments, and update CRM or collection software. Compliance Adherence : Ensure all interactions follow RBI guidelines, company policies, and ethical standards. Skip Tracing Support : Assist in locating unreachable customers using available data and tools. Feedback Loop : Share recurring customer concerns or disputes with the legal or escalation team for resolution. Communication Skills : Clear, assertive, and respectful verbal communication in English and regional languages. Negotiation Ability : Persuasive approach to encourage timely payments while maintaining professionalism. Empathy & Patience : Handle sensitive conversations with tact, especially in hardship or dispute cases. Data Accuracy : Strong attention to detail in logging call notes and updating customer records. Tech Familiarity : Basic proficiency in MS Excel, CRM platforms, and call management systems. Discretion : Maintain confidentiality of customer data and financial information
Company Overview : DKL COLLECTION AGENCIES LLP
- Legal Structure : Limited Liability Partnership (LLP)
- Date of Incorporation : 29 April 2025
- Registered Office and workplace
- No. 6, First Floor, Pipeline Road, Prem Nagar, Laggere, Bangalore North, Karnataka, India – 560058
Package : 12,000
Interest, please send your CV to +91 9036408885
🎯 Key Responsibilities
🧠 Required Skills & Competencies
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Telecaller • Bengaluru, Karnataka, India
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