Customer Love Executive

About Us :

Simply Nam is a celebrity makeup artist–led Indian beauty brand founded by Namrata Soni, built on the values of Expertise, Accessible High Performance, and Designed for India.

We create thoughtful, high-performance products that celebrate Indian skin tones, undertones, and climate — with authenticity, education, and care at the core.

Why join us :

Work directly with Namrata Soni and the founding team shaping India’s next-generation beauty brand.

Build a category-defining “Customer Love” function from the ground up.

Join a young, high-energy, purpose-driven brand redefining beauty for Indian consumers.

Role Overview :

We’re looking for a Customer Love Lead to own and elevate the customer experience at Simply Nam — across service, satisfaction, and relationship-building.

You’ll be the brand’s voice at every touchpoint : solving problems, turning queries into conversions, and building genuine brand love.

What you'll do :

• Lead customer communication across email, chat, WhatsApp, marketplaces, and D2C channels.
• Resolve issues with empathy and speed; maintain CSAT >

90% and NPS >

70.

Who you are :

If you believe great service builds great brands — we’d love to hear from you!