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Customer Executive

Customer Executive

ConfidentialPipili
7 days ago
Job description
  • Handle customer inquiries through phone, email, and in-person interactions in a professional manner.
  • Provide detailed information about services, admission procedures, and visa processes for various countries.
  • Assist and guide customers throughout the admission and visa application process.
  • Maintain a positive attitude and build strong relationships with customers to ensure satisfaction and trust.
  • Follow up with leads and inquiries to improve conversion and retention rates.
  • Resolve customer issues efficiently and escalate complex queries to the appropriate department.
  • Maintain records of customer interactions and ensure data accuracy in CRM or internal systems.
  • Coordinate with internal departments to ensure smooth customer service delivery.
  • Maintain up-to-date knowledge of admission and visa procedures to provide accurate guidance.

    • Experience Required :

    • 2 to 3 years of relevant experience in customer service, preferably in the education or immigration consultancy sector.

      • Skills Required

      Customer Handling, Communication Skills, Convincing Power, Fluency In English, Pleasant Personality

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    Customer Executive • Pipili

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