Airline Ticketing Operations Lead

We are seeking an individual with strong expertise in both domestic and international flight bookings to join our growing travel operations team. The ideal candidate should have hands-on experience in Amadeus and other GDS platforms, excellent customer service skills, and the ability to handle complex itineraries and client requirements with ease.

Key Responsibilities

• Handle end-to-end flight bookings, reissues, refunds, and cancellations (domestic & international)
• Work efficiently on GDS (Amadeus is a must) systems
• Manage group and individual ticketing requests
• Coordinate with airlines and clients for fare quotes and special requests
• Ensure error-free ticketing and adherence to travel policies
• Assist with visa, insurance, and other travel formalities as required
• Provide timely support and resolution to clients and internal teams

Requirements

This role has the potential to evolve into a leadership opportunity, offering the right candidate a clear path to lead and potentially manage the entire ticketing operations in the future.