Branch Manager_ Leading Bank
ConfidentialPune, Nashik30+ days ago
Job descriptionEnsure efficient complaint management within defined Turnaround Times (TAT) Drive high customer service scores consistently Conduct customer engagement programs and marketing events to build branch visibility and loyalty Ensure proper implementation and periodic review of CRM usage across Sales, Relationship, and Business Sales Development (BSD) teams Maintain branch and ATM infrastructure; report and resolve issues promptly Liaise with fraud management teams to ensure branch-level fraud prevention Ensure branch adherence to all bank policies, processes, and audit requirements Guarantee safety and security of bank and customer assets Submit timely MIS reports and meet all internal and external audit deliverables Monitor daily branch productivity and portfolio movement Collaborate with Human Capital Management (HCM) Business Partner for performance reviews and identification of training needs Provide role clarity to employees and manage branch attrition proactively
Roles & Responsibilities :
Strategy & P&L Management
- Maintain Profit and Loss (P&L) statement and Balance Sheet for the branch
- Execute branch strategy aligned with overall Branch Banking objectives
- Drive sustained revenue generation via cross-selling Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products
- Mobilize liabilities by growing CASA portfolio within the branch catchment area
Customer Service & Engagement
Systems, Controls & Compliance
Performance & People Management
Skills Required
Revenue Generation, p&l management, Customer Service, Complaint Management
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Branch Manager • Pune, Nashik
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