Network Operation Lead

Role Overview :

We are hiring a senior Network Operations Lead to oversee day-to-day managed services operations for enterprise network environments across clients. This role requires strong technical depth in networking technologies and a proactive, hands-on leadership style.

Key Responsibilities :

• Lead L2 network support operations (routing, switching, firewall, VPN, SD-WAN).
• Review team performance, guide on troubleshooting, and ensure operational SLAs are met.
• Perform periodic health checks, configuration reviews, and drive network improvements.
• Ensure adherence to network security and compliance best practices.
• Coordinate with ISPs, clients, and cross-functional teams for issue resolution.
• Validate incident tickets, changes, and problems; drive RCA and documentation.
• Work with the monitoring team to ensure relevant alerting and visibility.
• Lead the onboarding and documentation of new clients.

Required Skills :

Cisco, Juniper, Aruba, Fortinet, Palo Alto (firewalls, routers, switches)

Skills Required

Servicenow, Fortinet, Monitoring Tools, Switches, Juniper, Aruba, Jira, Firewalls, Mpls, Vpn, Routers, Citrix, Bgp, nac, F5, Solarwinds, Load Balancers, Palo Alto, Nms, Cisco, Ospf, Logicmonitor