Application Support Specialist

Job Description

Role : IT Support Specialist

Shift timings : 8.00am to 5.00pm or 12.00pm to 9.00pm IST

Work location : Bangalore

The main objective of this position is to maintain system functions and provide daily support to business.

Responsibilities :

• Provide first-line and second-line technical support for IT products, addressing technical issues and providing solutions in a timely manner.
• Troubleshoot and resolve software bugs, system errors, and performance issues for internal users or customers.
• L2 Support for multiple applications by oneself and together with the team.
• Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.
• Discuss with users and prioritize the tickets or enhancement for application releases. Providing Weekly and Monthly incident reports to manager.
• Communicate workarounds till the issue / work order gets complete / resolve. Raising issues to development team and working with them closely for permanent fixes.
• Test the new features and functionality in the application.
• Collaborate with Story owners, business analysts, application architects, deployment team(s) to support fit-for-purpose functions.
• Provide training and supporting documentation to end users
• Develop working relationships within the wider Eurofins IT community and with internal customers.
• Embrace Agile practices.

REQUIRED EXPERIENCE AND SKILLS :

Personal Skills :

Technology skills :

Qualifications

B.E / B.Tech any equivalent graduation.

Additional Information

Prior experience in industrial settings, and especially with Laboratory processes, is a plus.