Configuration Management Specialist - ServiceNow

Your Role :

This role focuses on configuration management tasks within T-Systems, with an emphasis on maintaining Configuration Items (CIs) and implementing the Common Service Data Model (CSDM). The position requires more than 5 years of experience in Configuration and Asset Management (SACM), and candidates should be available to start within 30 days.

Responsibilities :

• Implement automated workflows for creating and maintaining Configuration Items (CIs) from requests, ordered catalog items, and other sources.
• Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs.
• Capture and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2).
• Support CI data maintenance and reconciliation processes to ensure accuracy and completeness.
• Develop, update, and maintain process documentation and work instructions (WI), including definitions of mandatory fields, relationships, and reconciliation procedures.
• Set up data quality checks and implement corrective actions and continuous improvement measures.
• Improve ServiceNow ISP service requests, ensuring correct approvals and accurate data entry.
• Provide Configuration & Facility Management (CFM) consulting and conduct training as needed.
• Participate in project audits, workshops, and governance reviews.
• Collaborate with engineers and architects in introducing new technologies into the CMS infrastructure.
• Define, track, and report internal SACM KPIs, including advising on KPI performance, root-cause analysis for quality drops, and planning countermeasures.
• Provide knowledge sharing, data exports, and approvals for colleagues in ServiceNow, HP AM CDS, and ITSM2.
• Support data transformation and validation to ensure consistency during database transfers into ServiceNow.

Your Profile :

We are looking for a Configuration Management Specialist with expertise in ServiceNow CMDB, SACM processes, and data quality management, capable of implementing and maintaining configuration items across multiple systems.

Must-Have Qualifications :

Preferred Qualifications :

(ref : hirist.tech)