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Purplle.com - Vice President - Operations
Purplle.comMumbai, India15 hours ago
Job descriptionBusiness outcome of P&L : Top line delivery for each channel : Purplle.com and Purplle stores Availability of Inventory at Stores / Dark Stores / FC level as per consumer demand Consumer Delivery : Speed (Order to Deliver), ON Time performance against promise (At WH & Logistics level) Cost of operations : Cost per order for B2C, Movement cost per unit for B2B Leading a team of Demand & Supply Planning to ensure we are able to forecast Demand in all service nodes of Retail stores, Dark Stores, Fulfillment center and able to maintain good on-shelf availability of products across TP (Third Party Brands) and Private Brands Manage sourcing & distribution of TP brand products from Brand House Manage distribution of Private Brands Oversee end-to-end Logistics for B2B (Sourcing, Inter-warehouse movement, movement to retail stores / dark stores) and B2C (Consumer Delivery of orders) Build and optimize a scalable distribution network for urban and non-urban market. Partner with 3PLs, transporters, and warehouse service providers to deliver service reliability and cost efficiency. Lead warehouse strategy, design, and execution across multiple locations including DC / FC / Dark Stores & Retail stores. Drive inventory accuracy, throughput optimization, and SLA adherence. Champion automation, layout optimization, safety, compliance, and sustainability standards. Build, mentor, and lead large cross-functional operations teams across geographies. Partner with CXOs, category, finance, and technology teams to deliver customer-first operations. Establish clear KPIs, monitor performance, and drive accountability across the operations function. Process Excellence & Risk Management Champion continuous improvement using Lean, Six Sigma, and other operational excellence frameworks. Build and implement robust risk management and business continuity frameworks. Set up governance, SOPs, and strong internal controls for scalable and compliant operations. Ensure the customer promise is consistently met through best-in-class fulfillment and delivery. Drive core metrics such as On-Time Delivery, OTIF (On Time In Full), and Customer Satisfaction. 15+ years of progressive leadership in operations, supply chain, logistics, and warehouse management. Strong exposure to both e-commerce / Quick Commerce and Retail ecosystems Proven success in managing large-scale, multi-location operations in dynamic environments. Hands-on people leadership experience, with ability to inspire large, diverse teams. Strong analytical mindset with demonstrated expertise in automation, process optimization, and cost transformation. MBA / PGDM in Operations, Supply Chain, or equivalent preferred. Strategic yet execution-focused leadership. High adaptability and ability to thrive in ambiguous, high-growth environments. Strong stakeholder management and communication skills. Results-oriented with a sharp focus on efficiency, cost, and customer experience.
About the Role :
We are seeking a highly accomplished Vice President - Operations with 15+ years of leadership experience in driving large-scale Demand / Supply Planning, Warehousing including Dark stores & retail stores, logistics, and end-to-end supply chain excellence. The
ideal candidate will bring strong expertise across both e-commerce and FMCG environments, with a demonstrated ability to scale operations, build high-performing teams, and deliver seamless customer experiences in a fast-paced, high-growth ecosystem.
Key Responsibilities :
- Strategic Leadership
- Define and execute operations strategy aligned with business growth goals.
- Partner with the CSCO to shape long-term planning for Inventory, logistics, supply chain, and fulfillment.
- Drive innovation in operational models, leveraging technology, automation, and data-led decision-making.
Key KPIs
Demand & Supply Planning
Logistics Management
Warehouse & Fulfillment Operations
Team & Stakeholder Management
Customer-Centric Execution
Qualifications & Experience
(preferred : dual experience).
Key Competencies
(ref : iimjobs.com)
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Purplle.com - Vice President - Operations • Mumbai, India
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