Walkin drive For "S&F - Order Management" at Mysore on 16th Sep

Walkin drive for "S&F - Order Management at Mysore on 16 th Sep 2025

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM : : Walk-In Drive on 16 th Sep 2025 at Mysore.

Note : Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume

https : / / career.infosys.com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223310

Interview Information :

Interview Date : 16th Sep 2025

Interview Time : 09 : 30 Am till 12 : 30 Pm

Interview Venue -

Infosys BPM limited,

Gate 2 in Mysore,

Karnataka, India is No. 350,

Hebbal Electronics City,

Hootagalli, Mysuru,

Karnataka 570027

Documents to Carry :

Please carry 2 set of updated CV(Hard Copy).

Please carry Face Mask

Mandatory to carry PAN Card or Passport for Identity proof.

NOTE : Candidates Needs to bring Pan card without fail for Assessment.

Interview Information :

Interview Date : 16 th Sep 25.

Reporting Time : 09 : 30 AM till 11 : 00 AM

Round 1 - Aptitude Assessment (10 : 00 AM to 12 : 00 PM)

Round 2 - Technical interview

Note - Post 11 : 30 AM (entry not allowed)

Job Description :

Job Location : Mysore

Qualification : Any Graduate

Shifts : Australia / New Zealand

Notice Period : Immediate joiners to 30days

Skillset 1

Order Management JD & Customer Service JD - 1 to 4 Years

Key Responsibilities :

Order Management : Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues

Customer Service : Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries

Order Tracking and Resolution : Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.

Communication : Communicate with internal team, such as warehouse and shipping to resolve order-related issues

Problem Solving : Analyze and resolve complex customer complaints, escalating issues to management as necessary

Process Improvement : Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency

Data Entry and Record-Keeping : Accurately enter orders from Customer Order Form

Requirements :

1. Experience : 1-2 years of customer service experience, preferably in Order Management

2. Skills :

a. Excellent communication skills, problem solving and analytical skills

b. Strong attention to detail and ability to multitask

c. Proficiency in Microsoft Office

d. Ability to work in a fast-paced environment and adapt to changing priorities

3. Language : Fluency in English (written and verbal) is required

Skillset 2

OTC - Collections JD - 2 to 5 Years

Key Responsibilities :

Monitor and manage accounts receivable portfolio to ensure timely collections.

Contact customers via email / phone to follow up on overdue invoices.

Investigate and resolve payment discrepancies and disputes.

Collaborate with internal teams (e.g., billing, cash application, sales) to resolve issues impacting collections.

Maintain accurate records of collection activities and customer interactions.

Prepare ageing reports and provide regular updates to management.

Support month-end and quarter-end closing activities related to AR.

Ensure compliance with company policies and SOX controls.

Required Skills & Qualifications :

Bachelors degree in finance, Accounting, or related field.

24 years of experience in OTC collections or accounts receivable.

Strong understanding of the OTC process and ERP systems (e.g., SAP, Oracle).

Excellent communication and negotiation skills.

Ability to work independently and manage multiple priorities.

Proficiency in MS Excel and reporting tools.

Shift-Australia / New Zealand : 5 : 30 AM to 2 : 30 PM IST

Preferred Qualifications :

Experience working with international clients and multi-currency transactions.

Exposure to shared services or BPO environments.

Knowledge of unapplied cash and dispute management processes

Regards,

Infosys BPM Recruitment team