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Walkin drive For "S&F - Order Management" at Mysore on 12th Sep 25

Infosys BPMMysore, Karnataka, India

19 days ago

Job description

Walkin drive for "S&F - Order Management at Mysore on 12th Sep 2025

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM : Walk-In Drive on 12th Sep 2025 at Mysore.

Note : Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume

https : / / career.infosys.com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223310

Interview Information :

Interview Date : 12th Sep 2025
Interview Time : 09 : 30 Am till 12 : 30 Pm

Interview Venue -

Infosys BPM limited, Gate 2 in Mysore, Karnataka, India is No. 350, Hebbal Electronics City, Hootagalli, Mysuru, Karnataka 570027

Documents to Carry :

Please carry 2 set of updated CV(Hard Copy).

Please carry Face Mask

Mandatory to carry PAN Card or Passport for Identity proof.

NOTE : Candidates Needs to bring Pan card without fail for Assessment.

Interview Information :

Interview Date : 12th Sep 25.

Reporting Time : 09 : 30 AM till 11 : 00 AM

Round 1 - Aptitude Assessment (10 : 00 AM to 12 : 00 PM)

Round 2 - Ops Screening Face to Face interview (12 : 30 PM to 04 : 00 PM)

Note - Post 11 : 30 AM (entry not allowed)

Job Description :

Job Location : Mysore

Qualification : Any Graduate

Shifts : Australia / New Zealand

Notice Period : Immediate joiners to 30days

Key Responsibilities :

Order Management : Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues

Customer Service : Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries

Order Tracking and Resolution : Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.

Communication : Communicate with internal team, such as warehouse and shipping to resolve order-related issues

Problem Solving : Analyze and resolve complex customer complaints, escalating issues to management as necessary

Process Improvement : Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency

Data Entry and Record-Keeping : Accurately enter orders from Customer Order Form

Requirements :

1. Experience : 1-2 years of customer service experience, preferably in Order Management

2. Skills :

a. Excellent communication skills, problem solving and analytical skills

b. Strong attention to detail and ability to multitask

c. Proficiency in Microsoft Office

d. Ability to work in a fast-paced environment and adapt to changing priorities

3. Language : Fluency in English (written and verbal) is required

Regards,

Infosys BPM Recruitment team

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Order Management • Mysore, Karnataka, India