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Walkin drive For "S&F - Order Management" at Mysore on 16th Sep

Walkin drive For "S&F - Order Management" at Mysore on 16th Sep

Infosys BPMMysore, Karnataka, India
8 days ago
Job description

Walkin drive for "S&F - Order Management at Mysore on 16 th Sep 2025

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM : : Walk-In Drive on 16 th Sep 2025 at Mysore.

Note : Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume

https : / / career.infosys.com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223310

Interview Information :

  • Interview Date : 16th Sep 2025
  • Interview Time : 09 : 30 Am till 12 : 30 Pm

Interview Venue -

Infosys BPM limited,

Gate 2 in Mysore,

Karnataka, India is No. 350,

Hebbal Electronics City,

Hootagalli, Mysuru,

Karnataka 570027

Documents to Carry :

  • Please carry 2 set of updated CV(Hard Copy).
  • Please carry Face Mask
  • Mandatory to carry PAN Card or Passport for Identity proof.
  • NOTE : Candidates Needs to bring Pan card without fail for Assessment.

    Interview Information :

  • Interview Date : 16 th Sep 25.
  • Reporting Time : 09 : 30 AM till 11 : 00 AM
  • Round 1 - Aptitude Assessment (10 : 00 AM to 12 : 00 PM)
  • Round 2 - Technical interview
  • Note - Post 11 : 30 AM (entry not allowed)
  • Job Description :

  • Job Location : Mysore
  • Qualification : Any Graduate
  • Shifts : Australia / New Zealand
  • Notice Period : Immediate joiners to 30days
  • Skillset 1

    Order Management JD & Customer Service JD - 1 to 4 Years

    Key Responsibilities :

  • Order Management : Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues
  • Customer Service : Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries
  • Order Tracking and Resolution : Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • Communication : Communicate with internal team, such as warehouse and shipping to resolve order-related issues
  • Problem Solving : Analyze and resolve complex customer complaints, escalating issues to management as necessary
  • Process Improvement : Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
  • Data Entry and Record-Keeping : Accurately enter orders from Customer Order Form
  • Requirements :

    1. Experience : 1-2 years of customer service experience, preferably in Order Management

    2. Skills :

    a. Excellent communication skills, problem solving and analytical skills

    b. Strong attention to detail and ability to multitask

    c. Proficiency in Microsoft Office

    d. Ability to work in a fast-paced environment and adapt to changing priorities

    3. Language : Fluency in English (written and verbal) is required

    Skillset 2

    OTC - Collections JD - 2 to 5 Years

    Key Responsibilities :

  • Monitor and manage accounts receivable portfolio to ensure timely collections.
  • Contact customers via email / phone to follow up on overdue invoices.
  • Investigate and resolve payment discrepancies and disputes.
  • Collaborate with internal teams (e.g., billing, cash application, sales) to resolve issues impacting collections.
  • Maintain accurate records of collection activities and customer interactions.
  • Prepare ageing reports and provide regular updates to management.
  • Support month-end and quarter-end closing activities related to AR.
  • Ensure compliance with company policies and SOX controls.
  • Required Skills & Qualifications :

  • Bachelors degree in finance, Accounting, or related field.
  • 24 years of experience in OTC collections or accounts receivable.
  • Strong understanding of the OTC process and ERP systems (e.g., SAP, Oracle).
  • Excellent communication and negotiation skills.
  • Ability to work independently and manage multiple priorities.
  • Proficiency in MS Excel and reporting tools.
  • Shift-Australia / New Zealand : 5 : 30 AM to 2 : 30 PM IST
  • Preferred Qualifications :

  • Experience working with international clients and multi-currency transactions.
  • Exposure to shared services or BPO environments.
  • Knowledge of unapplied cash and dispute management processes
  • Regards,

    Infosys BPM Recruitment team

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    Order Management • Mysore, Karnataka, India

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