Customer Success Manager

Job Role - Customer Success Manager - India

About BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We're currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here - https : / / www.bitespeed.co / and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https : / / apps.shopify.com / bitespeed-fb-messenger-chatbot (we openly brag about this )

We've had some solid investors back us (making it easier for you to stalk us since you'd do this anyway) : -

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV's Surge- https : / / www.businesswireindia.com / e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV's Surge- https : / / www.thehindubusinessline.com / info-tech / e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge / article68863058.ece
• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https : / / www.entrepreneur.com / en-in / business-news / bitespeed-raises-19-million-seed-funding-from-sequoia / 418414

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you'll do

What makes you a good fit

Salary and Location

Location : Bangalore

Expected CTC : We pay on top of market standards with generous ESOPs for everyone in the team.

Our Way Of Life - https : / / www.notion.so / bitespeed / Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we're trying to create.

Our purpose is about why we're here and what we care about : -

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values : -

Perks & Benefits

Small things we've done to ensure we take care of our wellness, learning & keep things fun : -

How to apply?

If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on talent@bitespeed.co.

Know someone who might be a great fit? Refer them to us, if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

For any queries feel free to write to talent@bitespeed.co.