Customer Service Executive - Collections

Job Description

To ensure timely collection of outstanding payments from customers, maintain accurate records, and support the finance team in achieving collection targets

Key Responsibilities :

• Follow up with customers for pending payments via calls, emails, and visits.
• Maintain and update customer account records with payment status.
• Ensure achievement of monthly and quarterly collection targets.
• Reconcile customer accounts and ensure accuracy in records by clearing payments on time.
• To raise timely disputes in our system and coordinate with internal teams to resolve the same to liquidate receivables.
• Identify and escalate high-risk accounts or payment delays. Initiate dunning processes for delinquent accounts, if applicable.

Minimum Qualifications & Experience :

Skills :

Skills Required

Proficiency in MS Excel