Senior Project Manager -Infrastructure, Service Delivery & Cloud

Hi,

We are having an opening for Senior Project Manager -Infrastructure, Service Delivery & Cloud at our Mumbai location.

Job Summary :

The Project Manager Infrastructure, Service Delivery & Cloud is responsible for end-to-end planning, execution, and delivery of enterprise-scale IT programs across infrastructure, service assurance, cloud modernization, and endpoint transformations. This role spans multiple geographies and involves direct coordination with global business and IT teams, system integrators, OEMs, and managed service providers. The incumbent ensures alignment to timelines, budgets, and business outcomes while maintaining governance across internal and partner-led tracks.

Key Responsibilities :

Program Planning & Mobilization

Lead scoping, effort estimation, and resource planning for large-scale transformation programs.

Define project charters, detailed WBS, and RACI aligned to global delivery models.

Execution & Delivery Management

Drive execution of infrastructure and service delivery projects including :

• Global data center transitions
• Active Directory and network consolidations
• Cloud migrations (IaaS / PaaS / SaaS)
• Infrastructure tool deployments (ITSM, Patch, Monitoring, etc.)

Conduct daily standups, weekly reviews, and issue resolution forums.

Governance, Reporting & Risk Management

Track milestones, dependencies, and delivery metrics through PPM tools.

Report status to executive stakeholders and ensure escalation frameworks are triggered.

Maintain risk registers, mitigation plans, and change logs.

Vendor & Partner Coordination

Liaise with OEMs, SIs, and MSPs to align project timelines, SoWs, and service commitments.

Monitor vendor SLAs and enforce delivery expectations.

Budget & Commercial Control

Manage project budgets, procurement timelines, and invoice validations in collaboration with Finance and Procurement teams.

Documentation & Compliance

Maintain project artefacts, SOPs, meeting notes, and audit logs.

Ensure compliance with ITIL, GxP, SOX, and internal governance models.

Specialized Knowledge Requirements

In-depth understanding of enterprise infrastructure, cloud technologies, and ITSM delivery models

Experience in managing large cross-border IT projects and global rollouts

Expertise in program management tools (MS Project, ServiceNow PPM, Smartsheet)

Understanding of ITIL, Agile / Waterfall delivery methods, and compliance frameworks

Familiarity with pharma or regulated environments is preferred

Internal Stakeholders and Nature of Interaction

Global CIO / Head of Infrastructure / Head of Service Assurance : Program reporting, prioritization, escalations

IT Business Partners & Regional IT Heads : Coordination of business alignment, site readiness, stakeholder engagement

Cybersecurity, Compliance & Quality Teams : Risk approvals, GxP validations, audit support

Finance, PMO & Procurement : Budget planning, invoice sign-offs, commercial tracking

External Stakeholders and Nature of Interaction

System Integrators (SIs), Managed Services Providers (MSPs) : SoW delivery, workstream updates, escalations

OEMs & Technology Partners : Technical workshops, onboarding support, deployment reviews

External Auditors / Consultants : Project evidence submission, controls validation

External Interaction %

~40% of time involves collaboration with vendors, partners, and consultants across geographies

Nature of Communication

Executive status reports, steering committee presentations, RCA documentation

Vendor SoW walkthroughs, project onboarding kits, change request documentation

Tactical coordination through daily reviews, dashboards, and trackers

Role Played in Negotiations

Co-leads contract discussions, SoW finalization, change request evaluations with vendor partners

Partners with Procurement and Legal to close commercials and delivery terms

Key Decision-Making Expected

Timeline commitments, phase-wise delivery splits, and budget allocation per stream

Risk acceptance levels and mitigation triggers

Technology stack choices and tool rollout plans within project guardrails

Key Challenges for the Role

Managing multi-country deployments with differing infra maturity and timezone alignment

Coordinating across internal teams and external vendors with varying delivery cultures

Driving compliance across regulated and non-regulated environments concurrently

Balancing schedule pressure with resource availability and change impact

Extent and Nature of Innovation Required

High : Includes driving agile delivery within traditional infra programs

Integrating project analytics dashboards and predictive issue management

Leveraging automation and templates to streamline onboarding and governance

Enabling cross-tower project transparency and digital program management maturity

Job Requirements

Educational Qualification :

Bachelors or Masters degree in Information Technology, Engineering, or equivalent

Certifications :

PMP or PRINCE2 Certified (mandatory)

Agile / Scrum Master certification preferred

ITIL Foundation / Intermediate beneficial

Experience :

10+ years of project / program management experience, with at least 5 years in infrastructure / cloud / enterprise tool projects

Skills :

Strong project planning, stakeholder engagement, and risk management

Experience working across cultures, vendors, and geographies

Excellent verbal and written communication skills

Comfort with executive reporting and multi-project dashboards

Travel Requirement :

Up to 30% based on deployment, review meetings, and partner coordination

Educational Qualification : Masters in Information Systems, Engineering, or related field

Specific Certification : PMP, PRINCE2, Agile / Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred)

Skills :

Strong project planning, stakeholder engagement, and risk management

Experience working across cultures, vendors, and geographies

Excellent verbal and written communication skills

Comfort with executive reporting and multi-project dashboards

Experience : 12-15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma / healthcare preferred)