Vichara Technologies - Infrastructure Operations Lead

Company Description :

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Job Description :

• Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
• Ensure operational excellence in the delivery of services including incident response, change management, patching, and performance optimization.
• Drive continuous improvement in monitoring, automation, and runbook development.
• Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives.
• Maintain compliance with security, audit, and regulatory requirements.
• Provide escalation support and root cause analysis for critical incidents.
• Manage team capacity, shift schedules, and training to ensure round-the-clock coverage.

Qualifications :

Technology Domains Managed :

Virtualization & Compute :

Storage & Backup :

Cyber Vault & Cleanroom :

Cloud & Identity :

Application & Platform Support :

Monitoring & Automation :

Windows & Server Management :

Security & Compliance :

Qualifications :

Preferred Skills :

(ref : hirist.tech)