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Information Technology Infrastructure Manager

Information Technology Infrastructure Manager

ConfidentialGurgaon / Gurugram
30+ days ago
Job description

Title - IT Manager

Exp : 10+ yrs

Location : Gurgaon

Education : B.tech or MCA (Regular)

Shift Timing : General (10 AM to 7 PM)

Key Responsibilities

1. IT Strategy & Leadership

  • Develop and implement a comprehensive  IT strategy  to support  Binary Semantics Ltd. 's business goals, focusing on technological innovation, scalability, and cost-efficiency.
  • Establish IT governance frameworks and ensure compliance with relevant regulations and standards, including  ISO 9001   / ISO 27001 / ISO 27701 / Other ISOs ,  SOC 2,   CMMI,   DPDPA  and industry best practices.
  • Lead IT operations, focusing on performance optimization, business transformation, and digital innovation.
  • Collaborate with senior leadership to integrate IT systems effectively into business processes, optimizing operational efficiency and enabling growth.

2. IT Infrastructure & Operations Management

  • Lead the design, implementation, and management of high-availability IT infrastructure, including  network management ,  cloud computing , and  on-premise systems .
  • Oversee the  configuration and management of leased line connections , ensuring high-speed, reliable internet access and dedicated communication for remote locations.
  • Supervise and manage  networking components  (LAN, WAN, VPN,  firewalls ,  switches ,  routers ), ensuring optimal performance and scalability.
  • Ensure the effective operation of  web servers  and manage shared hosting environments.
  • Manage  system administration tasks  such as  patch management ,  Windows AD management ,  backup and restore  processes, and routine  hardware and firmware installations .

    • 3. Cloud Infrastructure & Security Management

  • Oversee the management and optimization of  Azure   / AWS cloud infrastructure , including cloud hosting,  instance provisioning , and  storage management .
  • Implement and manage security protocols to safeguard company systems, including patch management,  firewall configurations , and  intrusion detection systems (IDS) .
  • Develop and maintain  disaster recovery  and  business continuity  plans, ensuring minimal downtime and rapid recovery in case of incidents.
  • Provide leadership in the adoption of  Robotic Process Automation (RPA) ,  AI , and  machine learning  technologies to enhance business operations.
  • Cloud certification (AWS Certified Solutions Architect, AWS Certified Advanced Networking, or equivalent) is highly preferred.

    • 4. Software Development & System Integration

  • Lead the software development lifecycle (SDLC) for all in-house projects, ensuring Agile practices,  continuous integration / continuous deployment (CI / CD)  pipelines, and  version control  are followed.
  • Manage the development and integration of custom software solutions, including  ERP systems ,  CRM platforms , and  other business applications .
  • Ensure the smooth integration of business-critical applications across various platforms and systems.

    • 5. Telecommunications & Call Center Systems

  • Manage and optimize the  telecommunications infrastructure , including  IP PBX ,  VoIP ,  SIP trunks , and  virtual numbers  for seamless communication.
  • Oversee the implementation and management of  auto-diallers  (for both inbound and outbound calls),  IVR systems , and  call routing systems  integrated with CRM solutions.
  • Manage  unified communication systems  (voice, video, and collaboration platforms) to facilitate efficient communication across the organization.

    • 6. Vendor & Asset Management

  • Coordinate with third-party vendors and service providers, ensuring that all IT-related services and hardware are delivered on time and in accordance with agreed-upon SLAs.
  • Oversee  software license  and  asset management  processes, ensuring compliance and cost-efficiency in the utilization of IT resources.
  • Lead negotiations with vendors to ensure competitive pricing, effective contract management, and delivery of quality services.

    • 7. Team Leadership & Development

  • Lead, mentor, and develop a high-performing IT team, ensuring the alignment of individual goals with the company's vision.
  • Set clear performance targets, provide regular feedback, and encourage ongoing learning and professional development.
  • Cultivate a collaborative and innovative team culture, fostering knowledge sharing and professional growth through certifications, workshops, and mentorship.

    • 8. Performance Management & Optimization

  • Ensure the performance and reliability of all IT systems and services, utilizing data-driven metrics and KPIs to track success and identify areas for improvement.
  • Take full ownership of IT operations, ensuring deadlines are met for individual projects, IT processes, and systems upgrades.
  • Continuously monitor the technological landscape, making recommendations for system improvements and operational efficiencies.

    • Required Technical Skills :

  • System Administration & Management : Proven experience in  System Administration , including the  installation of hardware and firmware ,  patch management ,  Windows AD management ,  backup and restore operations , and  system upgrades .
  • Networking & Security : In-depth knowledge of  network management  (LAN, WAN, VPN), configuration and troubleshooting of  network devices  (routers, switches, firewalls), and knowledge of  network security protocols  to ensure system protection.
  • Cloud Infrastructure : Strong expertise in managing and configuring  Oracle,   Azure  and  AWS cloud infrastructure , including  cloud hosting ,  instance provisioning ,  storage management , and  security configurations .
  • Database Management : Experience in managing  databases , including database setup, maintenance, and optimization, as well as handling web server technologies.
  • Telecommunications : Experience with managing  telephony systems , including  VoIP ,  IP PBX ,  virtual numbers ,  diallers , and  call management systems  (IVR, call routing).
  • Software Licensing & Asset Management : Proven ability to manage  software license compliance ,  asset tracking , and IT resource allocation efficiently.

    • Desired Skills :

  • Team Collaboration & Leadership : Strong communication, organizational, and leadership skills, with the ability to  balance and prioritize tasks  effectively in a fast-paced environment.
  • Client Interaction : Excellent presentation and communication skills for effective interaction with internal teams, clients, and customers.
  • Emerging Technologies Awareness : A passion for staying updated on emerging technologies and  industry trends  to maintain the company's competitive edge.
  • Problem-Solving & Decision-Making : Ability to  anticipate issues , resolve ambiguity, and make informed decisions quickly, demonstrating initiative and accountability.
  • Performance Excellence : Focused on achieving excellence through  shared goals  and collaboration, fostering a performance-driven culture.
  • Adaptability & Task Ownership : Ability to adapt to changing situations, handle multiple tasks simultaneously, and take complete ownership of assigned tasks to meet deadlines.
  • Supporting other  Group Companies .

    • Why Join Binary Semantics Ltd.

    As the  IT Manager , you will be at the forefront of transforming  Binary Semantics Ltd. 's technological landscape, driving key initiatives in cloud infrastructure, networking, and telecommunications while fostering a culture of innovation and operational excellence. This is an exciting opportunity to lead a growing IT team and make a significant impact on the company's long-term success.

    Skills Required

    Cloud Computing, Network Management, Systems Management

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