Senior Executive - Customer Experience

Job Description

Job Title : Senior Executive – Customer Experience

The Senior Executive – Customer Experience will play a critical role in addressing customer complaints and queries while ensuring a seamless resolution process. The ideal candidate will exhibit strong communication skills, resilience in challenging situations, and a customer-centric approach to enhance overall satisfaction.

Key Responsibilities

• Respond promptly to customer complaints and queries via email and phone calls.
• Conduct extensive outbound calls to ensure issue resolution and customer satisfaction.
• Collaborate with departments like Airport Operations, Call Centre, and Finance to resolve customer concerns efficiently.
• Maintain and update records of customer interactions, issues, and resolutions.

Behavioural Competencies

Technical Skills

Eligibility Criteria

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate's gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background'

Skills Required

Attention To Detail