Senior Manager - Account Management

Responsibilities & Accountabilities :

• The below are the responsibilities and accountabilities;

'Own' the client relationship from the point of sale

Lead, manage, and support the early life account management team

Ensure, at all times, that new clients' problems are resolved quickly, by owning the issue and tracking resolution through the relevant back office / frontline teams

Deliver growth in revenue including upselling products and increasing online and offline orders

Resolve any issues created during the sale, including mismatch between client need and products sold

Align packages with client affordability within a framework to be agreed - ensuring prompt action is taken to address clients that aren't getting what they expected or needed and neither are we

Work closely with territory managers and regional support agents to create a streamlined approach to issue resolution and relationship management

Understand the competitor environment

Understand how Foodhub fits in to the industry and where, and actively research and learn everything about the industry from a commercial and a product perspective - ensuring a deep understanding about how to move the dial at a client level generating value for clients wherever possible

Skills & Experience :

The below are the skills needed,

Intelligent and analytical - ability to go deeper than understanding the problem, providing creative and multi-dimensional resolutions

Brave with a desire to push the boundaries, try new things and risk failure with a reasonable degree of control!

A natural leader that can inspire, encourage, and create exceptional levels of care and passion for the business within the team

An imperfect perfectionist able to keep progressing without getting too bogged down in issues that cannot be easily resolved

Candidate must have at least ten years in team handling experience.