Customer Success Manager -SAAS || Upto 22 LPA- Logistics / SupplyChain

One of our Client is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Client solutions.

Responsibilities will include primary responsibility, post initial Go Live, for the Day to Day

Functional, Operational and Usability enablement for Customers.

The individual will work as part of the Customer Success team to deliver logistics, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include.

Key Responsibilities :

Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with Client’s solutions

Collaborate with clients to understand their technical and business requirements, ensuring our solution aligns with their goals.

Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence.

Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops / trainings to help clients increase adoption.

Ensure onboarding, adoption, and expansion of the solution for customers during operations.

Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback.

Conduct regular account reviews and status meetings with customers, offering insights into product usage and providing optimization recommendations.

Create and maintain documentation, FAQs, and other technical resources to support self-service and client education.

Work closely with sales and customer success teams to support renewals, upsells, and cross-sells by demonstrating the value and benefits of Client’s solutions.