Customer Success Manager

About Trantor :

Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.

With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of our clients’ teams, providing scalable solutions and measurable impact.

Learn more : www.trantorinc.com

Role :

Customer Success Manager (CSM)

Experience : 6+ years

Location : Mumbai / Bangalore

Your Impact :

Own the end-to-end customer lifecycle – onboarding, adoption, retention & advocacy across your customer portfolio

Ensure customers are maximizing business value & ROI from cybersecurity solutions

Build trusted advisor relationships with key stakeholders, executive sponsors and partner ecosystem

Collaborate cross-functionally to drive solution adoption and customer satisfaction

Influence, negotiate and guide teams / customers to desired outcomes and best practices

Lead communication with both technical and non-technical audiences, including senior leadership

Operate in high-pace, complex customer environments, driving continuous value delivery and service excellence

Candidate Profile :

6+ years in customer-facing roles such as CSM, Escalations Manager, Technical Account Manager, Customer Support Manager, etc.

Strong customer-centric mindset with proven success in customer engagement and success execution

Excellent stakeholder management, communication and negotiation skills

Proven experience in leading cross-functional teams & managing escalations effectively

Strong ability to simplify complex topics across diverse audience tiers

Experience in Cybersecurity domain is a

strong plus

Please feel free to reach out if you’d like to discuss the role further or need more details.