Relationship Manager

Relationship Manager - Working Capital

Multiple locations

Department

WEST MICRO, SMALL AND MEDIUM ENTERPRISES WC

Job posted on

Oct 16, 2025

Employment type

Permanent

I. ROLE PURPOSE & OBJECTIVE

1. MSME vertical is a growing business for Ujjivan. The Relationship Manager will be an important position that will drive this business for the particular location.

2. Focused customer acquisition of Working Capital - Fund Based & Non Fund Based customers for Facility amount up to Rs. 10 Cr and drive business.

3. Self-sourcing of potential customer. Conversion of Leads from Channel partners (DSA / Connector) and Ujjivan Staff referrals.

4. Focus on Relationship building with clients through cross sell of CA, TD, Insurance, Salary accounts, BNB and drive transactions through Ujjivan

5. Coordinated with team members for the disbursement and work effectively for achieving assigned business targets

6. Portfolio management like renewal, interest servicing etc.

II. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Monthly Business volume as per the business target. Productivity of around 1.5 – 2 Cr Monthly Fresh Limit set-up
• Timely Interest serving, Regular Churning to prevent Delinquency
• Timely Renewal of existing customers, managing 20 – 40 customers
• Coordination with Credit Manager for case approval and CAD and Operations for case disbursement.
• Maintains Daily sales report and sharing with supervisor.
• Maintains DSA tracker for pay-out processing

III. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

o Daily / Weekly / Monthly monitoring of the accomplishment of targets according to the annual / monthly targets established for branches under his / her responsibility

o Implement, supervise and control effectiveness of commercial strategy to reach the productivity and growth targets established.

o Ensure customers are educated about all products / services offered by Ujjivan.

o Ensure lower customer attrition by providing different products as per customer requirement.

o Focus on lower TAT as per laid down standards.

o Monitor health of portfolio

o Ensure, supervise the correct implementation of the credit procedures including all the respective tools

o Discuss strategies and changes in terms of products, capacity building, procedures etc.

o Ensure adherence to training man-days / mandatory training programs for self

o Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self

IV. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Experience

Certifications

Functional Skills

Behavioral Skills

Competencies Required