ESM & ServiceNow Presales Solution Architect

Description : Enterprise Service Management (ESM) & ServiceNow Pre-sales Solution Architect.

Job Title : Enterprise Service Management (ESM) & ServiceNow Pre-sales Solution Architect.

Location : Onsite.

Job Type : Full-time.

Experience Level : 12+ years.

Position Summary :

We are looking for a seasoned Enterprise Service Management (ESM) and ServiceNow Pre-Sales Solution Architect with deep expertise in ServiceNow, ITIL, and SIAM.

This role plays a critical part in supporting sales teams by driving ITSM / SIAM / ServiceNow opportunities, designing tailored solutions, and leading pre-sales engagements.

The ideal candidate will bring strong functional and technical solutioning capabilities, a strategic mindset, and hands-on experience in proposal development, effort estimation, and pricing.

Prior experience in ITSM and SIAM operations using ServiceNow is highly desirable.

Key Responsibilities :

Pre-Sales Engagement & Solutioning :

• Lead pre-sales engagements for SIAM, ITSM, and ServiceNow, including requirement analysis, solution design, and proposal development.
• Design customized solutions using ServiceNow and, where applicable, other ITSM platforms, aligned with client needs and Visonets service offerings.
• Prepare and deliver client-facing presentations, product demonstrations, and solution walkthroughs.

Proposal Development & Commercials :

Client Interaction & Relationship Management :

Internal Collaboration & Handover :

Required Skills & Qualifications :

Functional & Technical Skills :

Education :

Experience :

Certifications :

(ref : hirist.tech)