Customer Service Representative

Position summary :

A customer support agent in this role responds to customer queries over the phone and provide support and resolution to existing / new queries on services provided by the client.

The agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer inquiries coming from across the world, not just India.

Minimum eligibility :

1) Education : Graduate -  No BTech, BE & Master's Freshers

2) Experience : 1 Year Minimum (International Voice process)

3) Shifts : Rotational

Roles and responsibilities :

1) Manage large amounts of incoming phone calls from the customers across the globe

2) Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

3) Escalate customer service issues, if required

4) Clear Communication - during all conversations with customers over the phone, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world

5) Teamwork consistently works together, trust in each other, engage in constructive conversations for the good of the group

Skills Required

Bpo, Voice Process, Customer Support