Customer Service Representative

Company Description

BirlaNu, part of the multibillion-dollar CKA Birla Group, is a leading home and building product and services company. We serve homeowners, builders, and designers with sustainable and innovative solutions across various product categories such as pipes, construction chemicals, putty, roofs, walls, and floors. With 32 manufacturing facilities in India, Germany, and Austria, and a market presence in over 80 countries, we maintain the highest global quality standards and hold several prestigious certifications. BirlaNu is powered by over 5000 employees and is recognized as one of India's best companies to work for, receiving numerous awards and accolades.

Role Description

This is a full-time hybrid role for a Customer Service Representative based in Hyderabad. The representative will be responsible for providing excellent customer service and support, ensuring customer satisfaction, and handling customer inquiries and complaints. The role includes some work-from-home flexibility. Daily tasks involve resolving customer issues, maintaining customer records, processing orders, and collaborating with other teams to improve customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Excellent communication and problem-solving skills
• Ability to work both independently and as part of a team
• Strong organizational and multitasking abilities
• Familiarity with CRM systems and practices
• Bachelor's degree or equivalent experience in a relevant field

Skills Required

Customer Support, Customer Service, Customer Satisfaction, Crm Systems