Customer Relationship Executive

Job Description

Job title : Customer Relationship Executive

Work Location : Thane

Reports to : Marketing Manager

Documents : Degree Certificate One Govt. Identity proof and one current address proof

Full-time

Part-time

Responsibilities :

Attracts potential customers by answering service questions and suggesting

information about other services.

Serves customers by providing company service information and lead closings.

Opens customer accounts by recording Waitlist information.

Maintains customer records by updating detailed information.

Daily follow-up with the operational team & updating lead status.

Recommends potential services to management by collecting customer

information and analyzing customer needs.

Prepares service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

To Manage Inbound and Outbound calls in a timely manner

Identify customers requirements clarify information and provide them with the

resolution based on company policy

Handle any required communication or coordination required between

Partners(Tankers) and customers

Entering customer and account data from source documents within time limits

Compiling verifying the accuracy and sorting information to prepare source data

Reviewing data for deficiencies or errors correcting any incompatibilities and

for computer entry

checking the output

Education and / or Work Experience Requirements :

Minimum 6 months of experience in Customer Relationship or Lead Generation

BPO experience is also acceptable

Excellent communication skills

Strong teamwork abilities

Effective listening and questioning skills

Ability to handle customer interactions with sensitivity and professionalism

Pay : 20000.00 - 25000.00 per month

Required Skills : Lead Generation

Key Skills

Aeronautical,Anti Money Laundering,Attorney At Law,ABAP,Accident Investigation,Manufacturing

Employment Type : Full Time

Experience : years

Vacancy : 1