Senior Manager - Client Solutions

Space Matrix is a leading 'Workplace Design and Build' consultancy that specializes in creating innovative, sustainable, and human-centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors.

Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, we have more than 600 employees across 16 offices. We are a proud Great Place to Work certified company 7 years in a row.

Please visit www.spacematrix.com to learn more.

Role Overview

As the Manager - Client Solutions, you will play a key role in acquiring new clients, leveraging your relevant sales experience to drive business growth, identify business opportunities, and deliver tailored solutions that exceeds client expectations. Your role will involve business development initiatives aimed at generating leads, increasing brand recognition, and boosting sales. In addition to meeting your own sales targets, you will play a critical role in securing new business to meet organizational goals, managing client relationships, and ensuring a seamless client experience.

Strategy Formulation

What makes the role successful :

Developing and executing client-focused approaches that drive business growth and ensure long-term client satisfaction. Key responsibilities include :

• Conduct thorough analysis to understand client needs, preferences, and challenges.
• Formulate strategies to increase client acquisition, retention, and overall revenue by identifying new business opportunities and leveraging the existing relationships to expand service offerings and upsell additional solutions.
• Work closely with sales, design, and project management teams to align client solutions with organizational goals.
• Staying informed about industry trends, emerging technologies, and competitors to anticipate market shifts.
• Develop and maintain strong, long-term relationships with clients, ensuring high satisfaction and loyalty and to create strategies for consistent communication and engagement with clients, enhancing their experience throughout the project lifecycle.
• Set clear, measurable objectives for client solutions strategies and track progress against these goals and make data-driven adjustments to improve outcomes.
• Formulate strategies that enhance the company's brand visibility in the market as a leading provider of client solutions through targeted campaigns and client success stories.

Business Operations

Culture

At Space Matrix, cultivating a strong culture is a core priority. As a leader within the Client Solutions team, you will be expected to :

What We're Looking For

Skills Required

Strategy Formulation, Sales, Business Development, Market Research