Zonal Training Manager

Company Description

Urban Company, founded in November 2014, is Asia's largest technology-driven marketplace for home services. Operating across 50+ cities in India, the UAE, Singapore, and the Kingdom of Saudi Arabia, the company connects customers with trusted, high-quality service professionals through its mobile application and website. With a partner network of over 42,000 skilled professionals, Urban Company transforms them into organized and empowered micro-entrepreneurs. The company aims to deliver exceptional, convenient home services by leveraging a full-stack approach to ensure quality and customer satisfaction.

Role Description

This is a full-time, on-site role for a Zonal Training Manager, located in Hyderabad. The Zonal Training Manager will be responsible for designing and delivering training programs to upskill service professionals in various categories. The role involves monitoring the effectiveness of training initiatives, assessing and enhancing service quality, and ensuring consistent compliance with company standards. The candidate will also work closely with operational teams to address skill gaps, drive quality improvements, and align training content with organizational goals.

Qualifications

• Experience in Training Development, Instructional Design, and Program Delivery
• Proficiency in Communication, Interpersonal, and Presentation Skills
• Strong Analytical, Problem-Solving, and Organizational Skills
• Ability to Develop, Implement, and Scale Training Frameworks
• Understanding of Service Standards and Customer-Centric Approaches
• Familiarity with Technology-Driven Learning Tools and Platforms
• Bachelor's degree in Education, Business, or a related field; an advanced degree is a plus
• Prior experience in managing training programs in the service or FMCG sector is advantageous

Skills Required

Training Development, program delivery, Instructional Design, service standards