IT Program Manager - ITeS Environment

About the Role :

We are seeking a seasoned Program Manager to lead and drive complex, large-scale IT and transformation programs within our ITES (Information Technology Enabled Services) environment. The ideal candidate will be a smart, strategic thinker with deep experience in SDLC, Agile methodologies, and have a strong technical orientation to collaborate with cross-functional teams and clients effectively.

Key Responsibilities :

• Lead and manage end-to-end program delivery across multiple IT projects within ITES domain.
• Ensure seamless execution of projects by adhering to SDLC processes, Agile practices (Scrum / Kanban), and client delivery frameworks.
• Act as the primary point of contact for clients, stakeholders, and internal teams-ensuring effective communication, alignment, and transparency.
• Drive strategic planning, risk management, budget control, and timeline adherence.
• Collaborate with engineering, QA, DevOps, and product teams to ensure high-quality and on-time delivery.
• Identify bottlenecks and proactively resolve conflicts or challenges to keep the program on track.
• Create and maintain comprehensive program documentation including roadmaps, delivery plans, RACI matrices, and communication decks.
• Foster a high-performance culture and mentor project managers and team leads within the delivery organization.

Required Skills and Experience :

Nice to Have :

(ref : hirist.tech)