Lead Presales Solution Architect, BPO

About Everest Group

Confident decisions driven by deep expertise and tenacious research.

Everest Group helps business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.Everestgrp.Com.

Job Overview

This role is part of the BPS Pricing cluster within the Commercial and Solution Analytics (CSA) practice, which assists buyers and service providers with pricing decisions in BPO outsourcing arrangements. On the buy-side, the practice advises buyers on optimizing their sourcing spend by providing fair market price comparable for outsourced services and by rationalizing their BPO services portfolio. On the supply-side, the practice helps providers by providing price benchmarks vis-a-vis peers, understanding competitive commercial constructs, sharpening solution sizing approaches, and improving win-rates in BPO deals. A significant component of work extends beyond just unit pricing analysis, to include elements such as best-in-class ongoing productivity, Return on Investment (ROI) from transformation, and solution design elements (sizing, staffing mix, shoring, etc.)

• Sample engagement types where the individual is likely to work include (not exhaustive) :
• Supporting a leading Europe based CPG company with a detailed commercial assessment of their existing contact center outsourcing (CCO) services contract to help them decide if they should renew with their current vendor or go to market with an RFP for a new vendor.
• Supporting a Tier 1 BPO service provider with best-in-class price benchmarks, solution sizing (day 1 FTEs, ongoing reduction glide path), and transformation ROI across their portfolio of Healthcare BPO services
• Conducting a sole-source review of a service provider’s HRO bid to a leading US based apparel manufacturer, to ensure the solution, pricing, SLAs are in line with market standards.
• Supporting a Tier 1 India heritage BPO service provider with a post-facto review of six BFSI BPO lost bids to identify any issues in messaging, solution construct, commercial models, or pricing
• Working with the commercial leadership team at a Top 5 BPO service provider to help them understand examples of best-in-class outcome-based models within Finance & Accounting and Supply chain BPO

The individual is expected to deliver analysis and advice to blue chip clients through written deliverables, consulting, client inquiry, and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues. Strong Analytical skills and problem-solving ability underpins this role, as Pricing of complex deals has many moving parts.

Key Responsibilities

Education and Experience

strong interpersonal and team skills

Everest Group complies with the GDPR, CCPA / CPRA and other data protection regulations. For more information on how Everest Group processes your personal information, please read our Privacy Notice (www.Everestgrp.Com / privacy-notice-for-applicants-employees-and-contractors / ). By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA / CPRA you can fill in our form available at Data Rights – Everest Group (everestgrp.Com). You can email your data protection request to privacy@everestgrp.com. Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.