Locations & Number of Openings
- Delhi
- Jaipur
- Pune
- Chandigarh
Experience : 4 years
Certification : ITIL v3 (required)
Job Description
We are seeking a NOC Engineer (Tier 2) to join our growing operations team. You will handle escalated network / infrastructure issues, ensure high availability, and collaborate with Tier 1 for seamless service delivery.
Key Responsibilities
Monitor and maintain network devices, servers, and services for performance and reliability.Troubleshoot and resolve escalated incidents (L2-level), collaborating with Tier 1 and Tier 3 as needed.Perform root cause analysis and recommend corrective actions.Follow ITIL processes for Incident, Problem, and Change Management.Provide guidance and mentoring to Tier 1 engineers on operational best practices.Preferred Skills & Tools Experience
Network & Infrastructure Monitoring : vTeMIP+FAS, UCA+UOC, NNMi+NA, BPM+RUM+DIAGIT Operations & Automation : SMAX+AM, OBM+OPTIC+BVD, CIT+UCMDB, SA+OOVirtualization & Systems : VMWare, Windows / Linux server systemsData Center Infrastructure : DCIM systems (monitoring chiller plants, AHU, HVAC & PAC)Qualifications
4+ years of experience in a Network Operations Center or similar environment.ITIL v3 certification (required).Strong understanding of network protocols, routers, switches, and monitoring tools.Hands-on experience with ticketing systems, incident escalation, and performance tuning.Excellent communication and analytical skills.Additional Details
Collaborative work environment with opportunities for skill development.May involve 24 / 7 shift or on-call rotations.How To Apply
Send your CV to [HIDDEN TEXT] with the subject line 'NOC Engineer (Tier 2) – [Preferred Location] . '
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Skills Required
Bpm, Data Center Infrastructure, Windows, AHU, SA, Hvac, Nnmi, OO, Am, Pac, Ucmdb, VMware, NA, Itil V3, Fas