System Engineer II

23-May-2025

Principal ServiceNow Developer

India-Remote

10309BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing, and making a difference.

At Deltek, we take immense pride in creating a balanced, values-driven environment where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post, and a Best Place to Work in Asia by World HRD Congress.

Business Summary

The Deltek Information Technology team provides technical support, services and applications to Deltek's global workforce. We are dedicated to finding innovative ways to help our employees maximize their productivity and exceed their business goals. If you're a world-class problem solver looking to be part a diverse, dynamic and collaborative team – join us as we power success for all of Deltek.

Position Responsibilities

Deltek is seeking an experienced ServiceNow developer who will provide operational and end-user support for SN products with fully integrated ITSM, ITOM, and HAM solutions. Must have strong knowledge and experience to support our Business Applications team within the Information Technology department. Position is responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations in ServiceNow, and supporting existing ones with new requirements. Responsible for collaborating with IT team members and stakeholders to design, develop, and implement solutions that meet the client's needs and benefit the enterprise.

The ideal candidate will work independently and in coordination with other team members and intersecting teams. This is a great opportunity to work on mission-critical systems that bring value to Deltek end-users.

A high level of intellectual curiosity, a passion for improving existing processes, and a willingness to learn new technical skills will be key success factors. You will be joining a high-performing team and will report directly to the Sr. Mgr. IT for Business Applications.

Responsibilities

• Principal ServiceNow Developer will be the functional SME requiring expertise in Configuration Management and will provide strategic direction and guidance for the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change, and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys), and HAM.
• Research and analyze business requirements, provide conceptual and detailed designs to meet business needs, develop, enhance, and manage configurations in ServiceNow, and test and support the rollout of solutions.
• Provide advanced-level assistance to ServiceNow admins for day-to-day operations / support cases.
• Considered an expert in troubleshooting Service Now, CMDB, and ITAM database structures, data management, and process enhancement.
• Leads the development and deployment of new integrations with internal / external systems.
• Customize and configure roles, permissions, business rules, workflows, and UI policies using JavaScript to create custom applications on the ServiceNow platform and web service integrations.
• Interface regularly with team members, providing quality ServiceNow end user support, while delivering exceptional customer service.
• Engage in all aspects of Agile development, including understanding business requirements and testing support to analyze and mitigate issues.
• Participate in Code reviews and change management (release) process to develop and implement new applications and updates to existing applications.
• Perform (Tier-3 support) activities and tasks for ServiceNow as required.
• Interface with third-party software vendors to escalate and resolve software / technical problems.
• Collaborate cross-functionally with business owners, solution architects, business systems analysts, project managers, and other engineers / developers to discuss technical options and pros / cons to meet business requirements to achieve secure and scalable solutions while consistently applying best practices.
• Promote and follow the established processes, policies, standards, and procedures to ensure compliance with corporate and regulatory policies and standards.

Qualifications

Technical Knowledge & Skills :

Other Competencies :

Work Timings : 2 : 00 PM - 11 : 00 PM IST

Travel Requirements

No

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Principal ServiceNow Developer | Deltek, Inc