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Magna - Business Systems Service Administrator - Ticketing System
Magna InternationalBangalore18 days ago
Job descriptionPlanviewOne global project organization, including Business Systems Owners and IT workstream leads. PlanviewOne Key User organization. Global MPT IT, BRM organization, and Magna Corporate IT. External partners such as vendors and consultants (primarily for Planview and connected systems). Bachelors or Masters degree in Computer Science or equivalent professional experience. Minimum 4 years of relevant experience. Experience in organizational projects or knowledge of organizational / change management is an advantage. Strong communication and presentation skills. Experience working in global, cross-cultural teams. Fluent English (verbal and written). Strong understanding of business priorities and ability to align technology opportunities Customer-focused mindset with a strong emphasis on quality and service
Job Description :
Key Responsibilities :
- Act as the first responder to requests and issues using the Matrix42 ticketing system.
- Ensure service requests and issues are resolved within defined timelines.
- Administer and support Planview One System Architecture, enhancing usability, performance, and integration with connected business systems.
- Collaborate with project teams and stakeholders, providing technical expertise aligned with project goals.
- Analyze business requirements related to customization and reporting, ensuring execution within agreed timelines and resources.
Customers & Business Interfaces :
Requirements & Qualifications :
accordingly.
(ref : hirist.tech)
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System Administrator • Bangalore
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